★ After-sales support

We're here even after the purchase.

Spare parts, repairs, advice. For your Motique vehicle you always have a team at your service — real, Italian, wrench in hand.

WhatsApp Call Email
10 minWhatsApp
24 hEmail
Mon–Sat9:00 – 19:00
★ Got an urgent problem?

Open a request in 60 seconds.

  • Order number at hand
  • Photo or video of the issue
  • A short description
Open a request Diagnosis within 24h. Replacement, repair or substitution, always covered.
★ Contact channels

Choose how to reach us.

WhatsApp

Reply within 10 minutes during opening hours. The fastest way.

+39 377 385 4940

Phone

Voice to voice. For complex technical issues or pre-purchase advice.

+39 02 1234 5678

Email

Write to us with all the details. Reply within 24 hours, attachments welcome.

info@motiquemotors.com

Guided form

We guide you step by step. Attach photos, videos and order number.

Open the form
★ Topics

Quickly find the right answer.

Six categories, one for every question. No waiting.

Shipping & Tracking

Times, couriers, customs. Where's your order?

12 articles

12-month warranty

What's covered, how to activate it, actual duration.

8 articles

Original spare parts

Batteries, wheels, remotes. Always available.

15 articles

Returns & Refunds

14 days, free, no awkward questions.

6 articles

Assembly

Step-by-step guides, video tutorials, PDFs.

9 articles

Maintenance

Cleaning, storage, battery, longevity.

11 articles
★ How it works

Three steps, zero runaround.

  1. 01

    Open the request

    Message us on WhatsApp with your order number, a photo or video, and a short description of the problem.

  2. 02

    Quick diagnosis

    Our technical team reviews the case within 24 hours and proposes the best solution — no numbered tickets, no chatbots.

  3. 03

    Solution at your home

    Replacement, atelier repair or full substitution. Free pickup and return for warranty cases.

★ 12-month warranty

What's covered, in plain words.

Always covered

  • Electrical faults (motor, board, wiring)
  • Battery below minimum capacity threshold
  • Manufacturing mechanical defects
  • Remote control and receiver
  • Free replacement of defective components

Not covered

  • Impacts, falls, improper use
  • Prolonged exposure to water or rain
  • Unauthorized modifications to the vehicle
  • Normal wear (tires, belts, stickers)
  • Failure to maintain the battery
P.S. Even out of warranty, we help you. Atelier repairs start from €19. Ship it, we repair it, we ship it back.
★ Spare parts catalog

Every screw, every wire, forever.

We keep in stock spare parts for every model sold in the last 5 years. No "discontinued model" — no abandoned vehicle.

Batteries 6V · 12V · 24V Brushless motors 2.4GHz remotes EVA wheels Chargers Belts & seats
Go to the spare parts catalog
★
240+parts in stock
72haverage shipping
5 yearsavailability
Atelier

Centro Tecnico Motique

Via dei Trasporti, 12 — 20142 Milano (MI)

Mon – Fri9:00 – 19:00
Saturday10:00 – 18:00
SundayClosed

By appointment only for on-site repairs. Ship us the vehicle: we pay for pickup within the warranty.

Directions Call
★ Useful downloads User manual · PDF · 3.2 MB Assembly guide · PDF · 1.8 MB Return form · PDF · 240 KB CE certificate · PDF · 580 KB
★ Still in doubt?

Talk to a technician. Right now.

We reply in minutes. No numbered tickets, no chatbots.

Message us on WhatsApp Open a request